At Flights of Scotland, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your product, we offer a hassle-free return policy outlined below:

1. Eligibility:

• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• Returns must be initiated within 14 days of the date of purchase. Beyond this period, we may not be able to process your return.

2. Non-Returnable Items:

• Certain items are not eligible for return due to hygiene reasons, including but not limited to:
  • Personal care products (e.g., skincare, cosmetics)
  • Intimate apparel (e.g., underwear, swimwear)
• Customized or personalized items may also not be eligible for return unless they are defective or damaged upon receipt.

3. Return Process:

• To initiate a return, please contact our customer service team at [Your Contact Information]. Provide your order number and reason for the return.
• Our customer service team will provide you with a return authorization (RA) number and instructions on how to return the item.
• Please ensure that the item is securely packaged to prevent damage during transit.

4. Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to an error on our part or the item is defective.
• We recommend using a trackable shipping service and purchasing shipping insurance for valuable items. We cannot guarantee that we will receive your returned item.

5. Refund Process:

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
• If the return is approved, a refund will be processed to the original method of payment within [X] business days.
• Please note that shipping fees (if applicable) are non-refundable.

6. Exchange Policy:

• If you would like to exchange an item for a different size, color, or style, please contact our customer service team to arrange the exchange.
• Exchanges are subject to availability. If the desired item is out of stock, a refund or store credit may be issued instead.

7. Damaged or Defective Items:

• In the event that you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as soon as possible.
• Please provide photographic evidence of the damage or defect to expedite the resolution process.

8. Return Policy Changes:

• We reserve the right to update or modify our return policy at any time without prior notice. Any changes will be reflected on this page.

If you have any questions or concerns regarding our return policy, please feel free to contact our customer service team at 301.707.2427. Thank you for shopping with Flights of Scotland!

Thank you for shopping with us! At Flights of Scotland, we strive to provide you with the best possible shopping experience. Please review our shipping policy outlined below:

1. Shipping Methods and Carriers:

• We offer several shipping methods to accommodate your needs. These may include standard shipping, expedited shipping, and express shipping.
• Our shipping carriers are carefully chosen to ensure timely delivery and reliable service.

2. Processing Time:

• Orders are typically processed and shipped within 1-3 business days from the date of purchase.
• During peak seasons or holidays, processing times may be slightly longer. We appreciate your patience during these times.

3. Shipping Rates:

• Shipping rates are calculated based on the weight of the package, destination, and selected shipping method.
• We may offer free shipping promotions on orders that meet specific criteria. Please check our website or promotional emails for details.

4. Shipping Destinations:

• We currently ship to addresses within [list countries or regions where you offer shipping services].
• For international orders, please note that additional customs fees, taxes, or duties may apply upon delivery. These charges are the responsibility of the recipient and are not included in the shipping cost.

5. Order Tracking:

• Once your order has been shipped, you will receive a confirmation email containing tracking information.
• You can track the status of your order by visiting the carrier's website and entering the provided tracking number.

6. Shipping Delays:

• While we make every effort to ensure timely delivery, unforeseen circumstances such as weather delays or carrier issues may occur.
• If your shipment is delayed, please contact our customer service team, and we will do our best to assist you in resolving the issue.

7. Shipping Address Accuracy:

• Please ensure that your shipping address is complete and accurate to avoid delays or misdeliveries.
• We are not responsible for packages that are lost or returned due to incorrect addresses provided by the customer.

8. Missing or Damaged Shipments:

• In the rare event that your shipment is missing or arrives damaged, please contact us immediately.
• We will work with the shipping carrier to investigate the issue and facilitate a resolution, which may include replacement of the item or issuing a refund.

9. Shipping Policy Changes:

• We reserve the right to update or modify our shipping policy at any time without prior notice. Any changes will be reflected on this page.

If you have any questions or concerns regarding our shipping policy, please feel free to contact our customer service team at 301.707.2427. Thank you for choosing Flights of Scotland!